Product warranty: During the warranty period, if there are quality issues with the product, free repair or replacement services will be provided.
Technical support: Technical consultation and support services provided to customers. It can be provided through phone, email, or online chat.
Installation and debugging: Before delivering the product to the customer, provide installation and debugging services to ensure that the product can operate normally.
Training and documentation: Provide training and documentation to help customers better use the product.
Maintenance and upkeep: Provide maintenance and upkeep services to ensure the long-term stable operation of the product.
After all equipment passes the acceptance inspection, the warranty period of the main machine is one year, and the instrument is maintained for life.
We work tirelessly throughout the year, with professional engineers responding promptly within 4 hours of workdays and providing solutions within 24 hours.
Provide software upgrades: All products provided by the company will provide customers with free upgrades and patch services within the same software product.
